Return Policy

In the event your order arrives damaged from the freight carrier, do not accept it.  Refuse delivery and contact us immediately at 1-800-639-5093 for further assistance.

Return Policy for Online Purchases

Unless otherwise noted below, you may return unused items for a refund, or exchange within 30 days* from the date of purchase.  For any item purchased through our online store, please follow the How to Return an Item directions below.  

How to Return an Item

1.  Contact us at 1-800-639-5093 for a Return Authorization.  Live assistance is available Monday-Saturday 9am-5pm ET (GMT -5:00)


2.  Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.


3.  If we made an error packing your order, or there is a defective item(s), we will arrange to have the order picked up by a freight carrier at no charge to you.  Special orders and customer ordering errors must be mailed to the address provided upon receipt of a Return Authorization. 


4.  We will issue a check for the cost of the item(s) and the sales tax, if applicable. Once we receive the returned merchandise, please allow 10 to 15 business days to receive the refund check. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.   

*Generators

Unused generators that have not been used or prepped with oil and gas, can be returned within 30 days from date of purchase.  An invoice and original packaging is required.

*Electronics and Software

All electronics and software purchases are final and not refundable. 

*Bedding

All mattress and bedding accessories sales are final and not refundable.

*Special Order Items:

In the event you made a special order via email or on by phone, you may change or cancel your order within 24 hours of placing it. After 24 hours, production of your special order begins, so we cannot make changes.  A 20% re-stocking fee will be applied on all special order returns. 

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