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Pete's RV Online Parts Store Terms and Conditions

Shipping Conditions


Free shipping applies to single orders of $75.00 or more.  Unless otherwise indicated, most products qualify for free ground shipping to any residential address in the United States (except Alaska and Hawaii) only.  There is a flat rate of $10.00 for orders less than $75.00 to any residential address in the United States (except Alaska and Hawaii) only.  Please allow up to 5-7 business days for delivery.  We make every attempt to contact you if an order will be delayed for any reason.    

 

At this time we only ship to the the Lower 48 U.S. states (so not to Alaska, Hawaii, or United States territories).  We also do not ship to PO boxes, APO/FPO addresses, or accept Cash On Delivery (No CODs).  If you live outside of the Continental U.S. and interested in ordering from us, we welcome your inquiries at rvpartsonline@petesrv.com or 1-800-639-5093. 

  

In the event your order arrives damaged from the freight carrier, do not accept it.  Refuse delivery and contact us immediately at 1-800-639-5093 for further assistance.


Return Policy for Online Purchases

Unless otherwise noted below, you may return unused items for a refund, or exchange within 30 days* from the date of purchase.  For any item purchased through our online store, please follow the How to Return an Item directions below.  


How to Return an Item

1.  Contact us at 1-800-639-5093 for a Return Authorization.  Live assistance is available Monday-Saturday 9am-5pm ET (GMT -5:00)


2.  Box the item securely. The original invoice is required. Enclose the invoice plus all original packaging and accessories.


3.  If we made an error packing your order, or there is a defective item(s), we will arrange to have the order picked up by a freight carrier at no charge to you.  Special orders and customer ordering errors must be mailed to the address provided upon receipt of a Return Authorization. 


4.  We will issue a check for the cost of the item(s) and the sales tax, if applicable. Once we receive the returned merchandise, please allow 10 to 15 business days to receive the refund check. Shipping charges are not refundable, and shipping will be charged for the new items(s) sent.   

 

 

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